01
Do I need an account to shop?
Not at all! You can check out as a guest. But having an account helps speed things up, and gives you early access to updates and perks.
02
How can I update my account details?
Log in and head to your Profile. You can update your name, contact info, and shipping details there.
03
Forgot your password?
Just click “Forgot Password” on the login page, we’ll send you a reset link right away
04
Can I edit or cancel my order?
Please reach out to us at orders@sopera.com or call +91 [] with your order ID. We’ll do our best to help if the order hasn’t been processed yet.
05
Do you offer gift packing?
Yes, we do! For ₹100, we’ll wrap your order in a kraft box with ribbons and a message card, just select the gift wrap option during checkout.
06
Is there a welcome offer for a first-time customers?
Yes! Orders above ₹2499 qualify for a 10% discount. The code: SOPERA10 can be used at checkout.
Conditions:
– It must be your first order
– You must be subscribed to our newsletter
– Offer not applicable with other discounts
07
Is my order confirmed?
Once you place your order, you’ll receive a confirmation email at the address provided.
08
Trouble with payment?
Email us at orders@sopera.com or call +91 [], we’re happy to help. Please allow up to 24 hours for a response.
09
How do I track my order?
Log into your account and click on “Track My Order.” You’ll also receive tracking updates via email and WhatsApp from our shipping partner, Shiprocket. For shipping-related concerns, please refer to our Shipping Policy.
Still have questions? contact us.
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